Based on our customers’ most frequently asked questions regarding Sydney Showboat cruises, we have segregated them into different categories with relevant responses to clear usual doubts. If you still cannot find the answer to your queries, please email us or call our helpful Reservations Team on (+612) 8296 7352.
MENU & BEVERAGES
GROUPS & CHARTERS
IS THE CRUISE WHEELCHAIR ACCESSIBLE?
Certain types of light and manual wheelchairs can access the Showboat main deck through our gangway. Please note, toilets are located one deck below and you will need to access these by steps. You can request to be seated on the main deck.
WHERE IS THE CLOSEST PARKING STATION?
Secure Parking offer two great parking stations close to King Street Wharf.
King Street Wharf Parking on Shelley Street (approx. 2-minute walk to King Street Wharf)
321 Kent Street (approx. 5-minute walk to King Street Wharf)
Parking rates are available by visiting the Secure Parking Website.
WHAT IS THE DRESS CODE FOR OUR CRUISES?
We strongly encourage the dress code for this cruise as smart casual or formal. Thongs and singlets strictly not allowed.
WHY ARE SPECIAL EVENT CRUISES ON PUBLIC HOLIDAYS/ CHRISTMAS DAY CRUISES SO EXPENSIVE?
The price of the cruise is reflective of the hike in staff wages and high demand for all cruises on all Australian Public holidays. Staff are entitled to higher pay rates on all holidays.
DOES SYDNEY SHOWBOATS CATER TO SPECIAL DIETARY REQUIREMENTS?
Requests for dietary (gluten-free, nut-free, dairy-free), substitutions and modifications of menus will be politely declined, as we have an on board kitchen and our kitchen team is required to serve the menus within a required time period, of the respective cruises. All our cruises have at least one vegetarian menu option for seated & served menus and buffets also offer vegetarian choice. We cannot guarantee that certain products or ingredients (halal, nuts, gluten, dairy, etc.) will not be in our food, and we explicitly accept no liability in this regard. For serious food allergies you must make your own decisions on selecting meals. Our staff’s comments are only to assist you in making an informed decision.
IS BYO ALLOWED?
There is strictly no BYO food or alcohol on all of our cruises. Beverages can be purchased from our fully licensed bar onboard.
Please visit our various occasion pages under 'Group Discounts' for more information about current special offers for group bookings. You can also fill out an online enquiry form for a personalized quote or call (+612) 8296 7352.
DO I HAVE TO PAY IN FULL FOR LARGE GROUP BOOKINGS? CAN A DEPOSIT BE PAID?
No. We accept 25% deposit for large group bookings. The full booking amount will need to be paid two weeks prior to the cruise. Payments can be made at regular intervals or in one lump sum, whichever is more convenient for you. Final guest numbers also have to be confirmed 2 weeks prior to cruise date.
HOW DO I CHECK AVAILABILITY FOR A CRUISE?
You can check availability for any of our products by clicking on the BOOK NOW button for each product. This will take you to our online reservations system. Please enter the desired date and the number of tickets you wish to purchase. This price displayed is dependent on the number of seats available - if you come back a couple of days later you are not guaranteed to receive the previously displayed price. The price on the internet is the best available price across the business.
CAN A PAYMENT FOR A CRUISE BE MADE VIA CASH, CHEQUE OR DIRECT DEBIT?
We do accept these other methods of payment; however, only credit card payments are acceptable for online bookings. If you would like to pay by cash, you are welcome to come to any of our ticket offices around Circular Quay and Darling Harbour to make your booking. If you would like to pay via cheque or direct deposit, this must be done at least 4 days prior to your cruise date.
HOW DO I CONFIRM MY BOOKING?
Immediately after booking you will receive an email confirmation invoice and boarding pass. Upon receipt of these emails, your booking is confirmed. These emails will give you all the additional information you may need for the cruise. If you would like to further re-confirm your booking with one of our Reservations Staff please call (+612) 8296 7352.