Based on our customers’ most frequently asked questions regarding Sydney Showboat cruises, we have segregated them into different categories with relevant responses to clear usual doubts. If you still cannot find the answer to your queries, please email us or call our helpful Reservations Team on (+612) 8296 7352.
Certain types of light and manual wheelchairs can access the Showboat main deck through our gangway. Please note, toilets are located one deck below and you will need to access these by steps. You can request to be seated on the main deck.WHERE IS THE CLOSEST PARKING STATION?
Secure Parking offer two great parking stations close to King Street Wharf.
Parking rates are available by visiting the Secure Parking Website.WHAT IS THE DRESS CODE FOR OUR CRUISES?
We strongly encourage the dress code for this cruise as smart casual or formal. Thongs and singlets strictly not allowed.Why are special event cruises on public holidays so expensive?
The price of the cruise is reflective of the penalty rates applicable to staff wages on all Australian public holidays. Staff are entitled to double the pay rates on all public holidays prescribed by the government. For example, the minimum rate of pay for a waiter/ess or kitchen hand on a public holiday is approximately $50+ per hour, which is reflected in the cruise price.Why are Christmas Day cruises so expensive?
The price of the cruise is reflective of the penalty rates applicable to staff wages on all Australian public holidays. Staff are entitled to triple the pay rates on all public holidays prescribed by the government. For example, the minimum rate of pay for a waiter/ess or kitchen hand on a public holiday is approximately $80+ per hour, which is reflected in the cruise price.
Please fill out our online enquiry form or you can call us on (+612) 8296 7352 for the latest discounts on group bookings. We will tailor a package to suit your specific needs, budget, occasion and requirements.IS THEIR A SPECIAL RATE FOR GROUP BOOKINGS?
Please visit our various occasion pages under 'Group Discounts' for more information about current special offers for group bookings. You can also fill out an online enquiry form for a personalized quote or call (+612) 8296 7352.DO I HAVE TO PAY IN FULL FOR LARGE GROUP BOOKINGS? CAN A DEPOSIT BE PAID?
No. We accept 25% deposit for large group bookings. The full booking amount will need to be paid two weeks prior to the cruise. Payments can be made at regular intervals or in one lump sum, whichever is more convenient for you. Final guest numbers also have to be confirmed 2 weeks prior to cruise date.
You can check availability for any of our products by clicking on the BOOK NOW button for each product. This will take you to our online reservations system. Please enter the desired date and the number of tickets you wish to purchase. This price displayed is dependent on the number of seats available - so if you check availability and come back a couple of days later you are not guaranteed to receive the previously displayed price. The price on the internet is the best available price across the business.CAN A PAYMENT FOR A CRUISE BE MADE VIA CASH, CHEQUE OR DIRECT DEBIT?
We do accept these other methods of payment; only credit card payments are acceptable for online bookings.
If you would like to pay by cash, you are welcome to come to any of our ticket offices around Circular Quay and Darling Harbour to make your booking.
If you would like to pay via cheque or direct deposit, this must be done at least 4 days prior to your cruise date.
Immediately after booking you will receive an email confirmation invoice and boarding pass. Upon receipt of these emails, your booking is confirmed. These emails will give you all the additional information you may need for the cruise. If you would like to further re-confirm your booking with one of our Reservations Staff please call (+612) 8296 7352.