As Sydney Harbour’s premier cruise operator the health and safety of our guests and crew is our highest priority. As such we have implemented rigorous infection control procedures to ensure the safety, health and hygiene of everyone onboard.
- All team members will undertake infection control training on commencement of employment.
- Staff will be required to undertake mandatory temperature checks at the start of each shift.
- Upon arrival for your cruise proceed directly to your designated wharf and boarding point.
- Gangways and pontoons will be marked to indicate 1.5m distancing between groups.
- Crew will conduct temperature checks for all guests at the boarding gangway.
- Before being seated the digital boarding pass will need to be presented to the Cruise Director.
- We encourage patrons to download the COVIDSAFE app.
- We will comply with NSW regulations for safe distancing of patrons with reduced vessel capacities.
- Menus are included on your digital boarding pass to assist with contactless ordering.
- All table settings will be polished and handled by staff wearing disposable gloves.
- Hand sanitiser will be available at boarding points as well as multiple locations onboard the vessel.
- Sanitising wipes will be available on request.
- Enhanced cleaning of the vessels will be carried out at regular intervals with a focus on high contact areas including bathrooms, bar tops and handrails etc.
- All patrons are encouraged to use contactless payment for all onboard payments.
Australian Cruise Group
25 March - 23 September 2020 (whilst NSW or Federal restrictions apply)
Applies to all new bookings made between 25 March – 23 September 2020 with cruise dates in the future commencing 1 October 2020
RISK FREE BOOKING | ZERO CANCELLATION FEE
If you make a booking with us and we are unable to perform the cruise due to either a federal or NSW Government restriction related to COVID-19, we will offer you a 100% refund.
Any new reservation made directly with Australian Cruise Group during COVID-19 period between 25 March – 23 September for cruise dates from 1 October onwards can be changed or cancelled at no charge, up to 72hrs prior to departure time (excludes New Year’s Eve cruises).
ZERO DEPOSIT bookings are available for all group bookings and Charter cruises during the COVID-19 period.
Based on our customer's most frequently asked questions regarding Sydney Showboat cruises, we have segregated them into different categories with relevant responses to clear usual doubts. If you still cannot find the answer to your queries, please email us or call our helpful Reservations Team on (+612) 8296 7352.
- GENERAL
- MENU & BEVERAGES
- GROUPS & CHARTERS
- BOOKINGS
IS THE CRUISE WHEELCHAIR ACCESSIBLE?
Certain types of light and manual wheelchairs can access the Showboat main deck through our gangway. Please note, toilets are located one deck below and you will need to access these by steps. You can request to be seated on the main deck.
WHERE IS THE CLOSEST PARKING STATION?
Secure Parking offer two great parking stations close to King Street Wharf.
- King Street Wharf Parking on Shelley Street (approx. 2-minute walk to King Street Wharf)
- 321 Kent Street (approx. 5-minute walk to King Street Wharf)
Parking rates are available by visiting the Secure Parking Website.
WHAT IS THE DRESS CODE FOR OUR CRUISES?
We strongly encourage the dress code for this cruise as smart casual or formal. Thongs and singlets strictly not allowed.
WHY ARE SPECIAL EVENT CRUISES ON PUBLIC HOLIDAYS/ CHRISTMAS DAY CRUISES SO EXPENSIVE?
The price of the cruise is reflective of the hike in staff wages and high demand for all cruises on all Australian Public holidays. Staff are entitled to higher pay rates on all holidays.
HOW DO I OBTAIN A QUOTE FOR PRIVATE BOAT HIRE?
Click here to generate a quote >>
IS THERE A SPECIAL RATE FOR GROUP BOOKINGS?
Please visit our various occasion pages under 'Group Discounts' for more information about current special offers for group bookings. You can also fill out an online enquiry form for a personalized quote or call (+612) 8296 7352.
DO I HAVE TO PAY IN FULL FOR LARGE GROUP BOOKINGS? CAN A DEPOSIT BE PAID?
No. We accept 25% deposit for large group bookings. The full booking amount will need to be paid two weeks prior to the cruise. Payments can be made at regular intervals or in one lump sum, whichever is more convenient for you. Final guest numbers also have to be confirmed 2 weeks prior to cruise date.
HOW DO I CHECK AVAILABILITY FOR A CRUISE?
You can check availability for any of our products by clicking on the BOOK NOW button for each product. This will take you to our online reservations system. Please enter the desired date and the number of tickets you wish to purchase. This price displayed is dependent on the number of seats available - if you come back a couple of days later you are not guaranteed to receive the previously displayed price. The price on the internet is the best available price across the business.
CAN A PAYMENT FOR A CRUISE BE MADE VIA CASH, CHEQUE OR DIRECT DEBIT?
We do accept these other methods of payment; however, only credit card payments are acceptable for online bookings. If you would like to pay by cash, you are welcome to come to any of our ticket offices around Circular Quay and Darling Harbour to make your booking. If you would like to pay via cheque or direct deposit, this must be done at least 4 days prior to your cruise date.
HOW DO I CONFIRM MY BOOKING?
Immediately after booking you will receive an email confirmation invoice and boarding pass. Upon receipt of these emails, your booking is confirmed. These emails will give you all the additional information you may need for the cruise. If you would like to further re-confirm your booking with one of our Reservations Staff please call (+612) 8296 7352.
WHY PAY IN FULL?ONLINE GROUP BOOKINGS (For 10 GUESTS OR MORE)
Book online with 10% deposit
Balance due 7 days prior to cruise date | Valid only for cruise bookings 14+ days in advance
Available on selected cruises only
All guest bookings are guaranteed individual reserved tables
As per relevant NSW social distancing guidelines
