As Sydney Harbour’s premier cruise operator the health and safety of our guests and crew is our highest priority. As such we have implemented rigorous infection control procedures to ensure the safety, health and hygiene of everyone onboard.
- All team members will undertake infection control training on commencement of employment.
- Staff will be required to undertake mandatory temperature checks at the start of each shift.
- Upon arrival for your cruise proceed directly to your designated wharf and boarding point.
- Gangways and pontoons will be marked to indicate 1.5m distancing between groups.
- Crew will conduct temperature checks for all guests at the boarding gangway.
- Before being seated the digital boarding pass will need to be presented to the Cruise Director.
- We encourage patrons to download the COVIDSAFE app.
- We will comply with NSW regulations for safe distancing of patrons with reduced vessel capacities.
- Menus are included on your digital boarding pass to assist with contactless ordering.
- All table settings will be polished and handled by staff wearing disposable gloves.
- Hand sanitiser will be available at boarding points as well as multiple locations onboard the vessel.
- Sanitising wipes will be available on request.
- Enhanced cleaning of the vessels will be carried out at regular intervals with a focus on high contact areas including bathrooms, bar tops and handrails etc.
- All patrons are encouraged to use contactless payment for all onboard payments.
Australian Cruise Group
25 March - 23 September 2020 (whilst NSW or Federal restrictions apply)
Applies to all new bookings made between 25 March – 23 September 2020 with cruise dates in the future commencing 1 October 2020
RISK FREE BOOKING | ZERO CANCELLATION FEE
If you make a booking with us and we are unable to perform the cruise due to either a federal or NSW Government restriction related to COVID-19, we will offer you a 100% refund.
Any new reservation made directly with Australian Cruise Group during COVID-19 period between 25 March – 23 September for cruise dates from 1 October onwards can be changed or cancelled at no charge, up to 72hrs prior to departure time (excludes New Year’s Eve cruises).
ZERO DEPOSIT bookings are available for all group bookings and Charter cruises during the COVID-19 period.
Based on our customer's most frequently asked questions regarding Sydney Showboat cruises, we have segregated them into different categories with relevant responses to clear usual doubts. If you still cannot find the answer to your queries, please email us or call our helpful Reservations Team on (+612) 8296 7352.
Bookings & Payment
CRUISE AVAILABILITY
You can check seat availability for your preferred cruise and date by selecting ‘book now’ and entering your desired cruise date and number of passengers. The pricing may change once you enter a new date as prices are subject to availability and seasonality. If there is no availability, the booking page will alert you.
PHONE ENQUIRIES
Our call center team will be happy to assist you with enquiries between 10am and 5pm Sydney time. Outside these times, we recommend email enquiries for faster responses.
EMAIL ENQUIRIES
Please provide accurate details regarding cruise date, number of guests and approximate budget whilst making an email enquiry from any of our websites or directly by email to help@australiancruisegroup.com.au. Our team will contact you by your indicated preferred method of contact – email or phone.
ONLINE BOOKINGS
Our lowest prices are only available online.
PHONE BOOKINGS
You can make a phone booking with a credit card with one of our cruise consultants.
EMAIL BOOKINGS
Our team will provide you with a payment link to secure your booking. Once payment is processed you will receive a e-ticket confirmation and invoice via email.
GROUP BOOKINGS (ORGANISER PAYS)
For group bookings, our team will provide you with a quote. Once you are ready to make a booking, we will provide you with a payment link to secure your booking.
GROUP BOOKINGS (INDIVIDUALS PAY)
Groups wishing to pay separately, please contact our reservation team at helpaustraliancruisegroup.com.au to send you a group booking link to accommodate this. All bookings must be made under 1 booking name.
GIFT VOUCHERS
Gift vouchers are valid for 3 years from date of issue for the designated cruise. You can upgrade a gift voucher to another cruise by paying the difference.
GIFT VOUCHER REDEMPTION
Gift vouchers can be redeemed online or by email (help@australiancruisegroup.com.au) or phone (02 8296 7296)
AGENT BOOKING
Please contact your agent. Regrettably we are not able to assist you with any agent booking transactions, including cancellations, transfers etc
CANCELLATION PROCEDURE
All cancellation requests must sent via email to help@australiancruisegroup.com.au. Please forward your e-ticket along with your cancellation request. We do not accept cancellations over the phone. Cancellation approval subject to relevant terms of service.
Bookings 1 -9 passengers minimum 72 hours notice.
Bookings 10 or more guests minimum 7 business days notice.
TRANSFER PROCEDURE
All cruise and/or date transfer requests must sent via email to help@australiancruisegroup.com.au. Please forward your e-ticket along with your transfer request. We do not accept transfers over the phone. Transfer approval subject to relevant terms of service. Please allow 2 business days for transfer request processing.
Transfer fee applies. Your cruise consultant will advise the relevant transfer fee.
REFUNDS
All refunds will be processed within 7 business days to original method of payment.
CREDIT CARD SURCHARGES
All credit card payments incur credit card surcharges. This varies between cards.
CASH PAYMENTS
You can visit our ticketing office at King Street Wharf 5 and make a booking between 10 am and 4 pm, Monday to Saturday and pay cash for your bookings.
DIRECT DEBIT
Direct debit / bank transfer payments are available for amounts over $1000. Whilst making a direct debit payment, please use your booking name and order number as a reference.
GROUP DISCOUNT
We offer some discounts for group bookings of 10 or more passengers on some of our regular cruises. Group discounts are not offered on special event cruises.
DEPOSIT
Group bookings can be made with a 20% deposit if booked over the phone or via email.
FINAL PAYMENT
Balance of the amount of owing for the group booking is due 14 days prior to cruise.
CANCELLATIONS
Please refer to our terms of service for the most up to date cancellation policy. We currently offer free cancellations up to 72 hours prior to departure until November 30 2021.
SENIOR DISCOUNTS
10% seniors discounts are available during March – November on our regular lunch and dinner cruises.
Child Policy
INFANTS
Guest below 2 years cruise are free but are NOT allocated a seat. Infants not manifested on the booking will not be allowed to board. If you would like your infant to have a seat, you will need to book them under a child ticket.
CHILD PRICE
Child price applies to all passengers 2 years or older. Child prices are not offered on all cruises and vary between cruises. Please check your desired cruise on our website for the most up to date child prices.
CHILD TICKET
All guests above age of 2 must have a valid child ticket. The ticket includes an allocated seat and kids menu.
PRAM
We do not guarantee pram space next to the dining tables. Pram are stowed in a separate area.
HIGHCHAIRS
We do not offer highchairs onboard all our boats due to safety reasons.
CLEARVIEW RESTRICTIONS
Guests below 14 years are not permitted to cruise on Clearview.
General
VESSEL INFO
AIR CONDITIONING
All of our boats are fully air conditioned.
RESTROOMS
All boats have washrooms & restrooms accessible from inside the boat.
DINING AREA
Dining saloons on all boats are fully enclosed.
CRUISE TIMINGS & INFO
BOARDING TIME
Please refer to your e-ticket for your boarding time. Usually, 30 minutes before departure, unless otherwise specified on your e-ticket.
DEPARTURE TIME
The time when the vessel leaves the wharf. We usually depart on time.
LATE COMMERS
We do not delay departure for late commers. Late comers will not be refunded and will be deemed as a no-show.
CRUISE ROUTE
All of our vessels operate within the main part of Sydney Harbour. Cruise routes can vary at the captain’s discretion.
SEATING
RESERVED TABLES
All bookings will be allocated individual reserved tables, unless otherwise specified in your e-ticket.
ALLOCATION
Seating allocation is based on the Cruise Director’s discretion.
WINDOW SEATING
While it can be requested, we do not guarantee window seating, nor do we charge extra for the window seating. Window seating is usually allocated for smaller groups of up to 6 guests.
TABLE SIZE
Generally, 8-10 guests are seated on one table for convenience. On Clearview, upon prior request we can seat up to 24 guests on one table subject to availability.
DINING TABLE WIDTH
We recommend minimal decorations on regular cruises as it will interfere with the space required for food & beverage services.
ENTERTAINMENT & TECH
DJ
DJs are only permitted on private charters and the exclusive private hire of the Art Decko level on the Showboat. DJs are not allowed on both Magistic & Clearview private levels.
AUDIO VISUAL
AV can be used for private decks and charters only. We outsource all audio-visual hire and charge 15% service fee. Guest outsourced AV systems cannot be connected to the boat’s AV system.
CAMERAS
Guests are encouraged to capture pictures and videos of their time onboard the cruise.
WIFI
We do not offer WIFI on our boats for guests.
PHONES
Phones will work inside the cruise, although reception can be bad in certain parts of the harbour. We request you restrict phone conversations to the outer decks to be respectful of your fellow passengers.
CELEBRATING ONBOARD
DECORATING
If making a group booking (not a charter or private deck), customers can decorate their table if they do not impede the view of other customers. 1 or 2 guests from the group will be permitted to board up to 45 min early to decorate the table.
BALLOONS
Balloons cannot be attached to the boat. Please have free-standing balloons clusters. Please ensure balloons don’t disrupt other guests’ view. If the other guests’ views are interrupted, we will request you to remove the balloons.
TEALIGHTS
On some dinner cruises, tealights are provided.
PRESENTS
Gifts and presents are allowed. Please note that we reserve the right to inspect all packages prior to boarding for safety reasons. If alcohol is given as a gift, it is not permitted to be consumed while onboard.
CAKES
Cakes are allowed on all of our cruises. No fee is charged for bringing a cake. The crew on board will assist you to store it when you board until you want to cut it. Guests are to request their cake 15-20 minutes prior to when they would like the cake brought out. No responsibility can be accepted for any damage to the cake if handed to our staff.
POLICIES & ACCESSIBILITY
SMOKING
Smoking is not allowed on any public scheduled & ticketed cruises. (Lunch cruises, Dinner cruises, Sightseeing and special event cruises)
FOOTWEAR
We recommend comfortable shoes or footwear. We discourage stilettos and high heels. (Please refer to the terms and conditions in your e-ticket).
DRESS CODE
Varies between cruises. Please refer to e-ticket or the website.
WEATHER
All of our cruises will be operated as scheduled in all weather conditions, unless there is a direction from Marine regulatory authority preventing us from operating the cruises. In this instance, guests will be notified prior to the cruise.
ACCESSIBILITY
Please make informed decisions as accessibility varies between boats. Our staff can provide you with photos of stairs and key access points on request.
Food & Beverages
DIETARY REQUIREMENTS
We do not cater for individual specific dietary requirements. All of our cruises have vegetarian options which in most instances are gluten free. We cannot guarantee that certain products or ingredients will not be in our food and explicitly accept no liability in this regard. Please refer to your e-ticket for more details.
DRINK INCLUSIONS
The cruise price does not include drinks unless specified in the inclusions. Drinks packages can be added to you cruise as an upgrade.
WINE LIST
Available on request by email.
BEVERAGE PACKAGES
Bottomless beverage package inclusions varies between cruises, please refer to the cruise information under beverages. Beverage upgrades are 10% cheaper online. We strictly enforce NSW responsible service of alcohol guidelines.
RESPONSIBLE SERVICE OF ALCOHOL
Please refer to e-ticket and terms of services on footer link of the website.
COFFEE & TEA
We do not offer tea or coffee on any of our cruise unless specified in the inclusions.
BYO DRINKS
We do not allow BYO drinks. You can purchase beverages from our fully licenced bar onboard or pre order a bottomless beverage package.
BYO FOOD
We strictly do not permit any BYO food on our cruises unless specified on your e-ticket.
HALAL MENU
We provide modern-Australian menu with some international flavour. We are not a Halal certified business. We offer alternate vegetarian options for most of the menu courses.
SPLIT BILLS
We do not allow split payments for beverages onboard. Only 1 bill will be issued per table.
Location & Parking
DEPARTURE
Most of our cruises depart from King street wharf. Please refer to your e-ticket for exact wharf & departure details.
PARKING
The closest parking station is King street wharf parking on Shelley street. Please check carpark website for pricing and availability.
TRAIN
The closest train station is Wynyard station.
TAXI & UBER
Please mention ‘Malaya Restaurant’ on Lime street and walk down the steps to the wharf.
CIRCULAR QUAY
King street wharf is approximately 1.5 km from Circular quay.
Private Decks & Charters
QUOTES
Please fill out our online enquiry form or you can call us on (+612) 8296 7351 for the latest discounts on group bookings. We will tailor a package to suit your specific needs, budget, occasion and requirements.
NYE Fireworks Cruises
PRICING
Special event cruises are generally more expensive as they are reflective of the penalty rates applicable to staff wages on all Australian public holidays.
EXCLUSION ZONE
All of our vessels have been designated an area in the exclusion zone for fireworks viewing for the past 20 years.
WHY PAY IN FULL?ONLINE GROUP BOOKINGS (For 10 GUESTS OR MORE)
Book online with 10% deposit
Balance due 7 days prior to cruise date | Valid only for cruise bookings 14+ days in advance
Available on selected cruises only
