Paddlewheel Lounge Sydney NYE Fireworks Cruise

Cruise Additional Information

• All odd number bookings (1, 3, 5, 7, 9 etc.. ) will be seated at shared tables, subject to the cruise director’s discretion.
• All bookings for 1 guest will be seated at shared tables of 2.

TICKET AND CONDITIONS

• NEW YEAR'S EVE CRUISE BOOKINGS CAN BE CANCELLED UPTO 30th OCTOBER FOR A FULL REFUND. For clarity, a booking for New Year’s Eve cruise on 31st December can be cancelled up to 23:59 AEST on 30th October.
• All cancellation requests must be sent via email to icare@australiancruisegroup.com.au. Please forward us the E-ticket for a faster refund process. Once we have received your request, we will refund the ticket price paid in full to the exact credit card or payment method used for the booking. No cancellation charges apply for bookings cancelled prior to 30th October. All cancellation requests received between 1st November and 30th November prior to departure will incur a 40% cancellation fee. All cancellation requests received between 1st December and 15th December will incur a 60% cancellation fee. No show passengers, a confirmed passenger who fails to board a vessel prior to departure, will receive no refund irrespective of reasoning, and a no-show fee of 100% will apply. All cancellation requests received within 15 days prior to the cruise date are 100% non-refundable, irrespective of the cancellation reason.
• Guests who booked via online travel agents, or any other travel distribution partner, are advised to contact their booking provider for any cancellation or amendment request.
• Australian Cruise Group fleet vessels are Covid Safe and adhere to all NSW Government protocol.
• Please refer to the most recent NSW government NYE guidelines in relation to access to the Sydney CBD, transport and other requirements. Please carry a printed copy or your ticket with you to ensure access to the city and King Street Wharf.
• All guests/passengers must carefully check the booking confirmation and invoice and ensure that date of cruise, number of guests and all cruise inclusions and prices are correct. If necessary please contact our customer service team on (612) 8296 7296 within 24 hours of making the booking or by email to book@sydneyshowboats.com.au
• 'No Show' fees apply for any passenger who fails to board the booked cruise. Please note, we make every effort to ensure our cruises depart on time. It is highly recommended that all passengers are ready for boarding 30 minutes prior to the scheduled departure time.
• Please exchange your New Year's Eve cruise ticket at our King Street Wharf 5 office (boarding point) prior to departure – your boarding pass will be available for collection from 12pm on the 31st December. We recommend you arrive a minimum of 1 hour prior to the scheduled boarding time
• It's essential you produce (mandatory requirement) bonafied identification (passport or Australian drivers license) to collect your boarding pass
• You will also be required to present the credit card used to purchase your cruise online at check-in
• Infants and children below 7 years are strictly prohibited on all New Year’s Eve cruises operated by Australian Cruise Group. This is due to the long duration of the cruise, the busy wharves we depart from and the style of the New Year’s Eve party format where alcohol is consumed
• New Years Eve cruise is an annual event and the tickets are not transferrable. Any reference about transfer of the tickets or any other related terms in the general terms and conditions does not apply to New Years Eve and any other special Harbour events cruises.
• Sydney Harbour has very strict marine pollution (MARPOL) regulations. YOU OR YOUR GUESTS MUST NOT THROW ANY OBJECT INTO THE HARBOUR WHILST ON BOARD (Including cigarette butts, glassware & bottles). You will be liable to all fines imposed by the regulatory authority on behalf of you or your group. You are only allowed to smoke within designated smoking areas on board. As part of our privacy policy, if requested by authorities we are forced to disclose your details to regulators. Please refrain yourself and your group members from breaching these regulations at all times. We appreciate your cooperation.

NEW YEARS EVE FIREWORKS DISPLAY

• Since 1999, our guests have always enjoyed prime views of the fireworks display from the exclusion zone assigned for cruise boats by NSW Roads and Maritime. Your Captain will make every effort to position the vessel for optimum viewing of the fireworks display. The exact location of the vessel cannot be guaranteed due to the heavy traffic and congestion on the harbour or due to any prevailing wind conditions.
• Since 1999, the annual Sydney fireworks display has been organised by the City of Sydney with no disruption. By purchasing this ticket, you acknowledge that if the fireworks are cancelled for any unforeseen reason, there will be no partial or full refund offered by Australian Cruise Group

SEATING ARRANGEMENTS

• All of our special event cruises are usually in high demand and fully booked prior to cruise date. The seating arrangements on board various cruises are planned by our Cruise Directors well in advance. If you have any special requests to be seated next to a particular group/friends booked on the same cruise, please advise us 7 days prior to cruise date
• All New Years Eve cruises are generally fully booked. We are unable to accommodate requests for change of seating onboard as all the seating plans are finalised 72 hours prior to the cruise.

RESPONSIBLE SERVICE OF ALCOHOL

• We strictly adhere to Responsible Service of Alcohol Guidelines. Intoxicated passengers will be removed from the vessel by the Captain, and if required with the assistance of water police. You are not allowed to carry any alcohol or illicit drugs on board.
• All guests must be over the age of 18 years in order to have alcoholic beverages under NSW regulations – guests under the age of 18 years will be served soft drinks and juices only
• Strictly no BYO food or beverages
• Beverage service (a selection of wine, beer and soft drinks) commences at the time of boarding and ceases 15 minutes prior to the end of the cruise
• Unfortunately we cannot accommodate requests for split bills onboard. Each table will be presented with 1 bill for all additional onboard purchases. Credit card payments are preferred.

TERMS AND CONDITIONS

• We reserve the right to allocate your booking to the relevant vessel in our fleet which will be operating the cruise you have booked.
• We reserve the right to substitute the vessel without notice. Please refer to the website for full terms & conditions.
• We strictly adhere to Responsible Service of Alcohol Guidelines. Intoxicated passengers will be removed from the vessel by the Captain, and if required with the assistance of water police. You are not allowed to carry any alcohol or illicit drugs on board.
• Cruises once booked are 100% non-refundable. If you have less passengers than previously booked, you will not be entitled to a refund.
• Without notice, the company reserves the right to conduct security checks by licensed personnel prior to boarding, without any notice.
• New Years Eve cruise is an annual event and the tickets are not transferrable. Any reference about transfer of the tickets or any other related terms in the general terms and conditions does not apply to New Years Eve and any other special Harbour events cruises.
• Please refer to our full passengers terms and conditions on the following link; https://www.australiancruisegroup.com.au/terms-conditions

CUSTOMER SERVICE

• Crew onboard under the leadership of our Cruise Directors will make every effort to make sure your New Years Eve is truly enjoyable. Please see our onboard Cruise Director if you are unsatisfied with any aspect of the food and beverage services.

DIETARY REQUIREMENTS

• Requests from our guests for dietary requirements (gluten-free, nut-free, dairy-free), substitutions and modifications of menus on board our cruises will be politely declined, as our kitchen team prepares the meals in our onboard kitchens. As we cater for large number of guests in a relatively small meal time, it is not practical for us to accommodate to such requests within the given time frame. All of our cruises have at least one vegetarian menu option for seated & served menus. Buffet menus also offer vegetarian choice. We cannot guarantee that certain products or ingredients (halal, nuts, gluten, diary, etc.) will not be in our food, and we explicitly accept no liability in this regard. For serious food allergies you must make own decisions on selecting meals. Comments made by our staff are only to assist you in making an informed decision.