Cruise Additional Information

• We recommend all guests arrive at the wharf at least 15 minutes prior to commencement of boarding time to collect your boarding pass from our office at King Street Wharf 5
• Please allow sufficient time for travel as all of our cruises will depart at the designated time on your cruise confirmation. The boat will not wait for any passengers beyond the designated departure time. No refund or credit will be issued for passengers that do not board the cruise on time
• Photography of the show is strictly prohibited
• Cruise program and schedule is subject to change
• We strictly adhere to NSW Responsible Service of Alcohol Guidelines and house policies are strictly enforced
  • Intoxicated guests will not be permitted access to board the vessel
  • No activity that encourages excessive alcohol consumption is permitted
  • Alcohol will not be served to intoxicated guests
  • We do not serve ‘shots’ or ‘doubles’
  • Alcohol service to minors is not permitted
  • No guest is permitted to bring or take away alcohol from the vessel
• Our aim is to ensure that all our guests enjoy the harbour in a safe and professionally managed environment
• Please assist our staff in meeting the requirements of Responsible Service of Alcohol
• We ask you to please respect the residential neighbourhood when disembarking our vessel
• All of our special event cruises are usually in high demand and fully booked prior to cruise date. The seating arrangements onboard various cruises are planned by our Cruise Directors well in advance. If you have any special requests to be seated next to a particular group/friends booked on the same cruise, please advise us 7 days prior to cruise date.
• Beverage service for the duration of the cruise: Service begins from boarding (a selection of beer, wine & soft drinks) and stops 15 minutes prior to the end of cruise
• Unfortunately we cannot accommodate requests for split bills onboard. Each table will be presented with 1 bill for all additional onboard purchases. Credit card payments are preferred.
• All cruises operate subject to minimum loading to make it viable. The Company reserves the right to transfer your booking to a similar cruise on the same cruise date. We will advise you details of your new cruise by forwarding you a new e-ticket with all the cruise details. We will always endeavour to assign you to a cruise that operates closer to your departure time and duration of cruise. On receiving your new e-ticket please review the cruise details including the menu and inclusions.If you wish to not proceed with the scheduled new cruise please forward the new e-ticket to the following email (res@australiancruisegroup.com.au) at least 24 hours prior to departure so that we can reschedule your cruise to the next available departure.