Showboat Prestige Dinner Cruise

• Cancellation requests must be submitted via email to help@sydneyshowboats.com.au
• Refunds, where applicable, will be processed to the original payment method.
• No correspondence will be entertained for cancellations made after the free-cancellation period.
• A ‘no-show’ refers to any confirmed passenger who fails to board the vessel prior to scheduled departure. Please note, we make every effort to ensure our cruises depart on time. It is highly recommended that all passengers are ready for boarding 15 minutes prior to the stated time.

Individual Bookings & Cancellation

An individual booking is defined as all bookings having less than 10 passengers on a single E-ticket. Individual bookings require full payment at time of booking.

• Up to 4 days prior: Full refund
• Within 3 days: 100% cancellation fee
• Partial paid bookings: The balance must be paid 7 days prior to departure. Unpaid bookings will be auto-cancelled and deposit forfeited.

Group Bookings & Cancellation

Group bookings are defined as all bookings for 10 or more passengers on a single E-ticket. Group bookings can be made with a partial payment of 20% as deposit. The balance amount must be paid 7 days before the cruise date.

• Up to 7 days prior: Full refund
• Within 6 days: 100% cancellation fee
• Partial paid bookings: The balance must be paid 7 days prior to departure. Unpaid bookings will be auto-cancelled and deposit forfeited.